General
Supported Service Providers
Some of the most popular Australian mobile and internet service providers are supported. Supported ISPs are:
• Optus
• TPG
• iiNet
• BigPond
• Netspace
• Exetel
• aaNet
• Internode
Prepaid and postpaid mobile accounts are supported on:
• Optus
• TPG
• Virgin
Telstra and Vodafone are supported too, but for prepaid accounts only.
When I try to add my account, it says “verification failed”
This means that when the app asked the provider’s usage site for your info, it said your username and password were incorrect.
This could just mean that you made a typo, or it could be that their site is busy or undergoing maintenance. Just try again later. If you still can’t get your account verified, and you are able to log in to the provider’s usage site in a web browser, please contact support.
Optus
How do I use an Optus mobile account?
An Optus mobile account requires you to have a web account with Optus. If you don’t have one yet, you can click here to go to the Optus web account setup form.
The Optus billing account is different to an Optus Zoo account, and you cannot use your Optus Zoo login info.
My Optus mobile account cannot be verified
The “verification failed” message means that your username or password is incorrect. You have to use the same username and password you use to log in at the Optus homepage.
If you have entered the correct password, try logging in with a web browser. If the Optus site says that you have to change your password to log in, you must this before you can use Phone Usage.
My bill has rolled over, but I can still see last month’s usage
The Optus mobile usage site can be more than a day behind your current usage. After some time the site will catch up, and your current month’s usage will be shown in the app.
I have “SurePage Base” shown as a bolt-on. What is this? Is it costing me anything?
This is present on many people’s Optus accounts. It doesn’t cost you anything, so you can safely ignore it. If you’d like to know more about this service or whether you can have it removed from your account, please contact Optus.
Legal stuff
Liminal Utilities is not affiliated with any mobile or internet service provider. Only accounts with explicitly supported service providers will function with usage meter applications. Usage meter applications may not be compatible with all accounts on all providers, but all reasonable effort will be made to enable compatibility with non-functional accounts if Liminal Utilities is informed of the non-functional account (you can email the address below about that).
If you have any questions not answered here, please contact support using the form above, or email support@limutil.com.